Human Factors
My work in human factors spans three decades and five continents — from air traffic management centres to oil and gas facilities, from healthcare systems to financial services platforms. What these environments share is that human error is never just human error. It is the predictable outcome of systems, processes, and documents that were not designed with the human in mind.
Below are three areas where I have developed specific expertise and frameworks.
Behaviour at the limits, and what it means for design
How do people behave under stress, time pressure, and high stakes — and how should that change how you design? This is where cognitive and behavioural science meets system safety.
Psychology of documents and instructions
Procedures, work instructions, and safety documents fail not because people ignore them — but because they were never designed for how people actually read and process information under pressure.
Psychology of UX methods
Standard UX methods measure surface behaviour. A psychologically grounded approach tells you why — and what to actually change. This section is for practitioners who want research that holds up under scrutiny.
